Unlock AI-Powered Support with Dynamics 365 Customer Service 2025 Wave 1 Release
See how Microsoft’s Dynamics 365 Customer Service 2025 Wave 1 Release and Catapult help you boost support efficiency with AI-powered tools.
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When customer requests come in through email, chat, and disconnected systems, it’s hard to keep up without burning out your service team. Slingshot for Customer Service gives growing organizations a faster, more predictable way to implement Dynamics 365 Customer Service, so every case is tracked, prioritized, and resolved with confidence.
Why Slingshot for Customer Service
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Faster Go Live
Get live in weeks, not months
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AI Ready Foundation
Built to grow with Copilot
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Clear Scope
Know exactly what’s included
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Predictable Delivery
Fewer surprises, smoother rollout
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Agent Friendly Design
Built for real service teams
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Better Case Visibility
See what matters at a glance
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Consistent Resolution
Standardized service workflows
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Scales with Demand
Expand channels and automation
Go live faster, without disrupting support
Long service system projects can slow teams down when customers need help the most.
Slingshot for Customer Service is pre scoped to remove unnecessary complexity and accelerate go live. You start with a solid, usable service foundation so agents can work effectively while the organization continues to scale.
Find out if Slingshot fits your businessMake AI practical for everyday service work
Service teams are stretched thin and don’t have time for tools that add more steps.
Slingshot is designed with an AI ready approach that helps teams work smarter, not harder. As Copilot capabilities are introduced, agents benefit from less manual effort, more consistency, and better support in the flow of work.
Compare options in our pricing guideChoose the right package with confidence
Unclear scope and open ended projects make it risky to modernize customer service.
Slingshot packages make the decision easier with clear tiers, predictable timelines, and defined outcomes. You can start with what you need today, then scale into more advanced service capabilities as your organization grows.
Book a discovery call
Read Case StudyWorking with the Catapult consultants was a very positive experience. I’ve worked with Catapult quite a bit in the past, so I knew what to expect. I enjoy working with them and their personable approach. It’s not just a business relationship. They want to see us succeed, which I really do appreciate.
Steve Delves, CFO
Read Case StudyDuring the implementation the Catapult consultants did a really great job of listening to what we needed. They were able to find the solutions that would work for us and since we’ve gone live, our case management has been amazing. They’ve been helpful and knowledgeable. When we have questions, they’ve been answered within a day. We have nothing but great things to say about the Catapult consultants.
Logan Drum, IT Manager
Read the case studyBefore, you would be looking through detailed emails and files to try and piece everything together. What the CRM does for us now is connect all communication and interactions, so any salesperson can see everything regarding any particular opportunity. We now have a source of reliable, up-to-date data.
Dana Merritt, CEO, Olympic International
Our proven Project Success Framework minimizes risk and promotes alignment to results
Explore how Catapult has helped hundreds of businesses successfully adopt cloud solutions and achieve the result they’re looking for.
Achieve out of this world results
Our easy-to-navigate Project Success Framework guides our customers through four critical stages that build towards successful adoption of a tailor made Dynamics 365 business solution