Skip to content

Municipality Management Solutions

Reduce Costs and Strengthen Community Relationships

Building a successful, thriving municipality starts with strong relationships with the people that live in your communities. With our experience working with local governments, we can build a Dynamics 365 solution that fits your municipalities specific needs, reduces costs, and engages your citizens with the best possible experience.

A Centralized Citizen Management Solution

  • Self-service Citizen Portals

  • Mobile Interfaces

  • Complaint, Request, & Suggestion Management

  • Unified 311 Interface

  • Knowledge Base and Community FAQ Management

  • Workflow and routing automation

  • Reporting and Analytics

Schedule a consultation

Enhance your citizen experiences with user friendly portals

Custom branded self-service portals allow your citizen’s voices to be heard through a simple user-friendly experience.

Intuitive self-service portals provide your citizens with multiple communication channels including mobile interfaces to reduce the number of phone calls received and centralize requests. Our solutions also allow for more pro-active responses with easily accessed FAQ pages and automated follow ups that provide a more engaging civic experience.

Learn more

Be more responsive to requests and complaints with unified case management

Empower your 311 agents with the ability to resolve requests, suggestions, and complaints more efficiently.

Our all-in-one case management platforms provide a centralized view of case timelines and communications across channels to simplify resolutions and easily reconcile similar requests. As well, strategic dashboards and reporting options will help you continue to optimize your case management processes over time for more efficient resolutions.

Request a quote

Reduce costs with more efficient service delivery

Eliminate duplicate requests and allow automation to remove manual processes.

Eliminate manual errors and assign cases to the right team with custom workflow automations that easily adapt to organizational changes. The centralized database and unified interface of a Dynamics 365 cloud solution will also simplify collaboration across teams and reduce costs with more efficient coordination across departments and better overall service delivery.

Find out how we can help

The difference we’ve seen since implementing Business Central is day and night. On average, the team reports saving 25% of their time.

Vicki Barton, Financial Controller, GSL Group

Our proven Success Framework minimizes risk and promotes alignment to results

Explore how Catapult has helped hundreds of businesses successfully adopt cloud solutions and achieve the result they’re looking for.

  • Icon


  • Icon


  • Icon


  • Icon

    Level Up

Achieve out of this world results

Our easy-to-navigate Success Framework guides our customers through four critical stages that build towards successful adoption of a tailor made Dynamics 365 business solution