Unlock AI-Powered Support with Dynamics 365 Customer Service 2025 Wave 1 Release
Empower your team with AI-driven tools for faster answers and seamless communication
Discover how the 2025 Wave 1 release for Dynamics 365 Customer Service enables support teams to deliver smarter, faster service. In this exclusive webinar, Catapult’s Senior Consultant demonstrates new features that let you search with natural language, leverage a customized Copilot agent for trusted answers, and draft emails with AI. See how these innovations can help your team reduce friction and focus on what matters most: your customers.
By watching this webinar, you’ll learn how the latest updates in Dynamics 365 Customer Service can help you find information quickly, automate routine tasks, improve communication consistency, and deliver more responsive support.
Topics covered in this Webinar
- Use natural language search to instantly filter records and cases without complex queries
- Embed a Copilot agent in CRM to provide contextual answers from your organization’s trusted knowledge sources, complete with citations
- Draft on-brand, context-aware emails directly in CRM using Copilot prompts for faster, more consistent communication
Fill our brief form to access the full webinar and see how your organization can benefit from the latest Dynamics 365 Customer Service features.
