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Providing the level top notch of service your customers expect from your technicians while maintaining operational efficiency can seem impossible, but with Dynamics 365 Field service, we make it simple. With mobile service apps that take your D365 solution into the field and automatically optimized resource grouping and asset scheduling for dispatchers, your business will provide better customer experiences and operate at peak efficiency.

All of your field service needs in one complete solution

  • Work Order Management

  • Booking, Scheduling & Case Management

  • Product, Inventory & Price List Management

  • Resource Grouping & Asset Optimization

  • Mobile Service Apps

  • Contract & Agreement Management

  • Invoicing

  • Analytics Dashboarding & Reporting

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Maximize efficiency and customer experiences with smarter scheduling

Streamline your scheduling and work order management and improve customer satisfaction with service portals and AI driven tools.

Make dispatching simple by managing bookings and work orders with routing rules that ensure resources and assets are booked and scheduled for optimal efficiency and allowing for better overall service. And, with self-service appointment scheduling and automated updates and communications, your customers will feel well informed and in control of their service experience.

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Make technician’ work effortless with in-field service apps

Ditch the paperwork and stay connected with mobile experiences that give technicians the information they need no matter where they are.

Mobile applications give your technicians the full power of Dynamics 365 while working in-field no matter where the job takes them. Access key workday info at a glance, automate the generation of work orders, find the most efficient routes for your schedule, or remotely collaborate with other technicians — with the ability to tailor your mobile experience to your organizations needs the possibilities are truly endless.

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Optimize operations with real time analytics and reporting

Make smarter business decisions with deeper data-driven insights that let you analyze your performance and give you real-time feedback.

With fully customizable dashboards and automated reporting, your service managers and business decision makers have easy access to all the data they need to improve experiences, effectively evaluate performance, and optimize price catalogues.

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During the implementation the Catapult consultants did a really great job of listening to what we needed. They were able to find the solutions that would work for us and since we’ve gone live, our case management has been amazing. They’ve been helpful and knowledgeable. When we have questions, they’ve been answered within a day. We have nothing but great things to say about the Catapult consultants.

Logan Drum, IT Manager
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Our professional association needed a new solution that would improve data management and integrate seamlessly with our member portal and document management system. We chose Dynamics 365 and partnered with Catapult to build our CRM and D365 Portal. Member feedback indicates the new Portal is much easier to navigate and our staff can easily edit and update web content.

Cheryl Landrigan, Director, BC Dental Association
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I really like Catapult's subscription model in the sense that they don't just implement and walk away like some of other implementation partners. This is critical for us because as we evolve we need Business Central to evolve and scale to meet our needs.

Tony Garcia, Director, Financial and Business Systems, Carbon Engineering

Our proven Success Framework minimizes risk and promotes alignment to results

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Achieve out of this world results

Our easy-to-navigate Success Framework guides our customers through four critical stages that build towards successful adoption of a tailor made Dynamics 365 business solution