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Losing Sight of the Shore: Moving Forward with ERP and CRM

You have big ambitions for your ERP and CRM system. What’s holding you back from achieving them?

A well-known quote about change says that one cannot discover new oceans unless he has the courage to lose sight of the shore. At Catapult, we have a different perspective on what it takes to achieve meaningful transformation and performance improvement with systems like Dynamics NAV and Dynamics CRM: you must let go of what used to be for truly meaningful change to occur. We view software deployment like building the ship, and “go-live” is simply the moment you cast off. The challenge is that strong headwinds are keeping you close to shore, tempting you to replicate old processes and create workarounds. We want to help ensure that this doesn’t happen.

This inability to move forward and realize the full vision and potential of Dynamics NAV and CRM is hindered by an antiquated deployment model that was refined among Fortune 500 companies during the early years of ERP and CRM. The difference is that these companies had the resources to develop in-house teams of software and business domain experts to facilitate user adoption and business process re-engineering all while supporting people and process change. This is simply a flawed model for the vast majority of growth-oriented, mid-market firms adopting NAV and CRM.

Organizations must change dramatically from the inside out to realize their vision for ERP and CRM and software alone isn’t capable of driving that kind of transformation. Long after the initial deployment, your business will evolve and new needs will emerge that must be enabled, not hindered, by your software investment.

This month we launch our new, redefined brand focusing on managed services and long-term support for mid-market organizations who want to realize the full potential of their investments in Microsoft Dynamics NAV and CRM. We are excited to share our lean deployment model and our proactive support framework; approaches that we are convinced will change how you think about enterprise software adoption.

How to Move Forward

"Fast growing firms need to stay lean, it’s that simple."

By scaling deployment focus down to a minimum viable solution, we ensure successful software conversions and shift the investment in benefits and vision realization, user adoption and performance improvement activities to post-launch, delivered through a managed service framework.

Through our unique Proactive Support Framework, we guide, coach, and lead our clients to maximize the impact of their technology investment. Through a program of continual improvement, you get proactive, real-time support which includes monitoring systems and mitigating risks, re-tooling processes and staff roles, training, data governance and analysis, and assurance that software capabilities are continually matched to organizational needs.

Ready. Set. Growth.

We’re confident our unique service offering will bring vision, efficiency, and agility into your business and its changing needs so that you will be fully prepared to reach your goals.

It’s about lean processes, reliable data, and better decisions. We call it: Ready. Set. Growth. For a project manager’s perspective on this topic, read Liz’s post: “Beyond Waterfall: A New Take on ERP Deployment.”

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