Article

A Simple Solution for a Dynamics 365 for Outlook Issue

The issue

A few weeks ago I was trying to install CRM for Outlook using the following from the D365 portal. I found the installation files by navigating to Apps >> Apps for Dynamics 365:

Apps for Dynamics 365

Then I clicked on the download ‘ Dynamics 365 for Outlook’ installation files:

D365 for Outlook Installation Files

After installing the Outlook client, when I went to configure D365 online I was presented with the following error message:

D365 for Oulook error message

This is because Microsoft has ended support for TLS 1.0 and TLS 1.1. The currently supported version of the Dynamics 365 Outlook Plugin, version 8.2.2.137, is the only version of the Plugin that supports TLS 1.2. Older versions of the Plugin use TLS 1.0 and TLS 1.1 and are no longer supported by Microsoft.

The resolution

Update the install media by going here. Then, re-run the configuration wizard and you’ll be able to get around the issue above.

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