Microsoft Dynamics 365 for Municipalities

  • Strengthen relationships between the public sector and citizens
  • Become more responsive, effective, and efficient
  • Deliver services and products citizens need the most while reducing costs

Municipal CRM solutions adapt private sector service models, viewing citizens as customers. Using the Dynamics 365 Customer Engagement platform, Catapult helps municipal service organizations target the right audience, automate business processes, and connect and share data.

Progressive municipal governments work to strengthen relationships between the public sector and citizens. With Dynamics 365 and the Power Platform from Microsoft, government can become more responsive, effective, and efficient.

Make each and every resident feel like they have a one-to-one relationship with their local government. Show residents that you know and recognize them, you understand them, and that you care about their needs, questions, and concerns. Deliver services and products they need the most with efficiency and reduce costs by developing new ways to engage in municipal service online.

Catapult did a great job helping us streamline the whole process and they dealt really well with all the moving pieces.

Shane Barnaby, Applications Manager, Township of Langley
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Our easy-to-navigate Success Framework guides our customers through four critical stages that build towards successful adoption of a tailor made Dynamics 365 business solution