Explore ERP & CRM Support Services

  • On-Demand Support

  • Dedicated Support

On-Demand Support

Direct Access to Experts When You Need It

Let's face it, sometimes software doesn't work as expected. Don't waste time troubleshooting alone. Get on-the-spot help and refresher training or tweak your system to handle new requirements. Catapult’s Support Services are designed specifically to help companies get the most out of their feature-rich software platforms and resolve issues quickly.

Responsive and Efficient

With On-Demand Support there is no ongoing commitment or fee. Whether it is a simple how-to question, troubleshooting issues, or investigating enhancements, our Support Team is ready to help. Customers simply submit a request through our Support Portal to initiate service when needed. A Catapult Service Delivery Manager will acknowledge the request quickly and gather the important background information required to resolve it. Customers are provided with detailed estimates or quotes before any work is done.

Key Benefits

On-Demand Support offers numerous benefits to customers. Access to both functional and technical product and solution experts. With On-Demand Support it is easy to manage multiple support workloads including system maintenance, troubleshooting, and enhancements. Our Support Team provides quick issue diagnosis and recommended resolution or next steps, and regular status updates as progress unfolds. We always provide detailed estimates and quotes for all work.

On-Demand Support is ideal for addressing the most common types of support requests that customers encounter.

Types of Support Requests:

  • Functional and process issues
  • Technical issues
  • System “how-to” or key-user help requests
  • Business process support
  • System administration
  • User management
  • Security management
  • Solution modifications
  • Reports and dashboards
  • Server and application updates
  • System maintenance
  • New features
  • Configuration changes
  • Backup and restore

Dedicated Support

Fast, Responsive Support. Guaranteed.

Dedicated Support is available for customers who need guaranteed responsiveness and priority access to resources. Dedicated Support is ideal for customer with a larger user base, complex implementations that include many business processes or modules, significant customizations, integration, use of ISV products, or those who require higher availability, have higher availability environments, and customers who wish to continuously improve their solution maintain alignment to business needs, and enhancements.

Dedicated Support Customers receive the following extra benefits:
  • Priority access to a dedicated team of Product Experts
  • Service Delivery Manager and Guaranteed service-level commitments
  • Rapid issue diagnosis and recommended resolution
  • Quick answers to “how-to” product-related inquiries
  • Updated Client Profile and development environment
  • Weekly status reporting
  • Unlimited support requests through Catapult’s Online Support Portal
  • Resolution of issues and requests up to 2 hours in duration
  • Priority scheduling of Work Orders

Keep your users' skills sharp

Find out more

Contact us to Discuss ERP & CRM Support

Find out more

Enhance your Solution With New Features

Find out more

Talk to our ERP & CRM Support Services Experts

Jeff Bacon

VP Client Development

Ramin Marghi

Senior Consultant

Blair Hurlbut

Team Lead Business Central
Rick Hansen Foundation

Catapult took the time up front to really listen and understand our operations, and was on-site quickly when we needed their help. We feel we have received exceptional value for our money.

Catherine Ruby

Finance Director,
Rick Hansen Foundation

Register to receive the latest Dynamics 365 insights.
  • This field is for validation purposes and should be left unchanged.