Let's face it, sometimes software doesn't work as expected. Don't waste time troubleshooting alone. Get on-the-spot help and refresher training or tweak your system to handle new requirements. Catapult’s Support Services are designed specifically to help companies get the most out of their feature-rich software platforms and resolve issues quickly.
With On-Demand Support there is no ongoing commitment or fee. Whether it is a simple how-to question, troubleshooting issues, or investigating enhancements, our Support Team is ready to help. Customers simply submit a request through our Support Portal to initiate service when needed. A Catapult Service Delivery Manager will acknowledge the request quickly and gather the important background information required to resolve it. Customers are provided with detailed estimates or quotes before any work is done.
On-Demand Support offers numerous benefits to customers. Access to both functional and technical product and solution experts. With On-Demand Support it is easy to manage multiple support workloads including system maintenance, troubleshooting, and enhancements. Our Support Team provides quick issue diagnosis and recommended resolution or next steps, and regular status updates as progress unfolds. We always provide detailed estimates and quotes for all work.
Dedicated Support is available for customers who need guaranteed responsiveness and priority access to resources. Dedicated Support is ideal for customer with a larger user base, complex implementations that include many business processes or modules, significant customizations, integration, use of ISV products, or those who require higher availability, have higher availability environments, and customers who wish to continuously improve their solution maintain alignment to business needs, and enhancements.
Catapult took the time up front to really listen and understand our operations, and was on-site quickly when we needed their help. We feel we have received exceptional value for our money.
Rick Hansen Foundation