Connect with Customers Anytime, Anywhere
Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media. Use a unified platform for consistency and visibility across channels and get deeper insights with a 360-degree customer view.
Empower Customer Service Representatives
Help customers to find answers on their own, connect with peers and subject-matter experts. When they require it, customers can transition to assisted support. Personalize content on the portal for customers and measure response impact through in-depth analytics. Give your agents the tools, guidance, and data they need to resolve issues.
Automate Customer Support
Dynamics 365’s Virtual Agent allows you to create automated customer support for common client issues and use automated chatbots to help your customers through their issues. Virtual Agent gives your agents more time and allows them to focus on more complex tasks, while automation takes care of the basics.
Gain Customer Insights
Dynamics 365’s Customer Insights is an intuitive, easy-to-use data platform that allows users to unify all customer data from one single view in order to track customers in real time.Create holistic profiles for individual accounts that show transactional, behavioural, and observational data on your customers. View reports that illustrate your customer data to make it easy to interpret and utilize.