An On-Premises System That Had Reached Its Limit
Olympic International had long relied on a custom-built, on-premises system to manage operations. While it handled project accounting and commission calculations, it lacked CRM capabilities, couldn’t be updated, and created silos across departments. Teams struggled with limited visibility, slow access to data, and inefficient workflows, especially when bidding on new projects or managing them end-to-end.
"There wasn’t a way for everything to come together and to make sure we were consistent across the organization with regards to bidding and new opportunities. With no visibility into what opportunities were out there, forecasting financial health wasn’t possible."
Remote work was also a challenge. The system’s outdated infrastructure made off-site access unreliable and increased cybersecurity risks. Olympic needed a modern, cloud-based solution that could unify their operations, support remote collaboration, and scale with their growth.
"It was a custom-built system so upgrading wasn’t a possibility. There was also a growing expectation of being able to work remotely on projects. The old way of doing things like writing notes on paper and then transferring them were simply inefficient. We recognized that there was a limited life in the future of this system because it couldn’t be updated. We needed a future-proof system that could grow with us."
Finding a Partner with Shared Values and Vision
Olympic wasn’t just looking for a vendor, they wanted a true partner. One that shared their values, prioritized collaboration, and would work side-by-side with them throughout the journey. That’s why they chose Catapult.
"We were looking for a partner that we could work together with and who would be fully involved in the project. We wanted to be able to talk directly with the people who would be doing the work, who are involved in the building and design side of it, basically people that we can really connect with, and Catapult checked all the boxes."
Together, we co-designed a tailored Dynamics 365 solution that unified sales, bidding, commissions, project management, and service contracts into one seamless, cloud-based platform. Our consultants embedded themselves in Olympic’s workflows, iterating based on real feedback to ensure the system reflected how the business truly operates.
"We don’t believe in one-size-fits-all solutions. Our approach is to work together and co-create with our clients, to learn the ins and outs of their business, to really listen to their concerns and understand what motivates them. We wanted to make sure Olympic’s solution would work the way they needed it to today and in the future."
Stepping into the Future with Business Central & CRM
With their new Dynamics 365 solution in place, Olympic International saw immediate improvements across the board, from opportunity tracking to commission transparency and strategic planning.
End-to-End Opportunity Tracking
Olympic International has significantly improved how they manage and pursue new business. With the implementation of opportunity tracking and the custom-built Catapult Project Bidding module, they now have full visibility into every stage of the sales lifecycle. This has eliminated silos between departments, enabled more consistent follow-ups, and ensured that high-value opportunities are never overlooked, leading to faster, more strategic sales execution.
"Before, you would be looking through detailed emails and files to try and piece everything together. What the CRM does for us now is connect all communication and interactions, so any salesperson can see everything regarding any particular opportunity. We now have a source of reliable, up-to-date data."
Project Bidding with Confidence and Consistency
To support Olympic International’s complex bidding needs, Catapult implemented its proprietary Project Bidding module, designed to enhance the native capabilities of Business Central’s Project Module. This solution was purpose-built to streamline the challenges of managing frequent proposal revisions, fluctuating costs, and scattered client communications – especially across large-scale and fast-moving projects.
With this enhancement, Olympic now benefits from a centralized, master estimate that automatically updates bid costing in real time. This single source of truth has dramatically improved accuracy and consistency across bids, empowering teams to respond to evolving project demands with greater speed, confidence, and control.
Commission Calculation with Full Transparency
The introduction of a custom-built commission calculation module has brought clarity and confidence to Olympic’s commission compensation process. By automating and centralizing commission tracking, Olympic has freed up leadership to focus on growth rather than reconciliation.
"We have peace of mind knowing that the system works and that things like commissions will be calculated the way they should."
Better Reporting and Smarter Planning
Olympic’s ability to plan and forecast has been transformed with access to accurate, real-time data, which is made possible by the integration of custom modules directly into Business Central. With a reliable data history and streamlined reporting tools, leadership can now make faster, more informed decisions and proactively manage future opportunities and revenue cycles.
"We’re starting to see real benefits because we now have solid data history that we can use to help us predict and plan according to the opportunities that are coming in. We’re able to pull and use important data that we weren’t able to in the old system."
A Modern Workforce with Cloud Access
Moving to the cloud has enabled Olympic’s workforce to operate with greater flexibility and speed. Whether in the office, on-site, or remote, employees can now collaborate in real time, access critical data securely, and deliver faster service to customers. This shift has also strengthened data protection and reduced operational risk.
Confidence in the Road Ahead
Olympic’s transformation wasn’t just about upgrading software, it was about empowering their people and future-proofing their business.
"We needed a system that was going to grow with us. We have pretty ambitious growth plans and I’m 100% confident that we now have a system that can support us in the long term."
Since go-live, Olympic has continued to innovate by implementing Power Automate for AP workflows and exploring Copilot features to reduce manual tasks and focus on high-value work.
Ready to Transform Your Business?
Olympic International’s journey shows what’s possible when the right technology meets the right partner. If you’re ready to modernize, streamline, and grow, we’re here to help.
Let’s build your future together. Contact us today.
