Customers have different expectations when it comes to enterprise software as a service (SaaS). They want business outcomes, not software ownership. They want elastic, adaptable capabilities over brittle functionality. This profound shift was driven by customers, and required a ground-up rethink of the enterprise software customer journey.

Experience it for yourself!

Catapult reinvented traditional consulting and implementation services for the subscription economy.

We achieved this by shifting focus from the product and the project—transactional interactions—to the customer and creating experiences that get better over time.

Explore Services

  • Implementation

    Adopting Microsoft Dynamics 365 for the first time or upgrading from an earlier version?

    Our Lean Deployment approach guarantees solutions are aligned to business requirements, and dedicated Project Managers skillfully execute workplans, manage scope, stakeholders, risks and issues to go-live.

    Subscriptions
  • Solution Adoption

    After go-live, functionality is put to the test of real-world conditions, users must navigate new software, and new processes need to become established.

    Rollout Stabilization programs are designed to navigate your business from go-live to stable operation with close monitoring, coaching for end users, and oversight for key processes like month-end close, and updating solution configuration as needed.

    Subscriptions
  • End User Training

    Effective end user training is a key to successfully adopting a new ERP or CRM solution.

    When users can easily navigate applications, manage workflow and access the data and insights they need to support decision-making, businesses can realize the full benefits of investments in Dynamics 365. Catapult offers unique ongoing user support services like on-demand refresher training, new employee training and turnover assurance, to new version orientation. Sign up to our CRM Training Courses here.

    Training Sign-up
  • Software Updates

    Dynamics 365 cloud applications for ERP and CRM are updated by Microsoft on a twice per year cadence.

    One of the key benefits of cloud software is always being up to date with the latest capabilities, integrations, and features. Catapult takes the heavy lifting out of the update process by scheduling test deployments of every new release, addressing any required changes, and managing the deployment to end users with no disruption to day-to-day work.

    Subscriptions
  • System Administration

    Day-to-day management of your Dynamics 365 solution includes monitoring system resources like storage and integrations with other platforms like Office 365 and Azure services, licensing and user administration.

    As your Dynamics 365 partner, Catapult takes the guesswork out of this tedious workload and makes sure that the solution is in peak shape for end users.

    Subscriptions
  • Helpdesk Support

    Our helpdesk is standing by to make sure your users have ready access to experts for all the support they need.

    Requests can range from on-the-spot guidance for solution functionality, troubleshooting unexpected results or system behaviour, making minor configuration changes, adjusting or adding document layouts, reports, or scoping new features. Our support team is standing by to rapidly assist with everything that comes up.

    Subscriptions
  • Solution Enhancements

    Business needs change and your ERP and CRM solutions should adapt to stay aligned to business and user needs.

    Our team can help you source new capabilities for virtually any need and deploy them into your solution without interrupting daily operations. Whether it is rolling out a new module, adding capabilities from Appsource, creating Power Apps and PowerBI dashboards and visualizations, we are committed to your long-term success and getting the most from your solutions.

    Subscriptions
  • Managed Services

    Catapult can assist with a variety of Dynamics 365 related workloads after go-live and the system is stable.

    Managed services are designed to support your desired workflow and outcomes by augmenting your internal team capacity in critical areas to keep processes moving and leverage solution capabilities. Popular managed services options include data management and integrity support, marketing campaign automation, virtual customer service agents, AI, robotic process automation (RPA) and IoT process monitoring.

    Subscriptions
  • Implementation
  • Solution Adoption
  • End User Training
  • Software Updates
  • System Administration
  • Helpdesk Support
  • Solution Enhancements
  • Managed Services

Adopting Microsoft Dynamics 365 for the first time or upgrading from an earlier version?

Our Lean Deployment approach guarantees solutions are aligned to business requirements, and dedicated Project Managers skillfully execute workplans, manage scope, stakeholders, risks and issues to go-live.

Subscriptions

After go-live, functionality is put to the test of real-world conditions, users must navigate new software, and new processes need to become established.

Rollout Stabilization programs are designed to navigate your business from go-live to stable operation with close monitoring, coaching for end users, and oversight for key processes like month-end close, and updating solution configuration as needed.

Subscriptions

Effective end user training is a key to successfully adopting a new ERP or CRM solution.

When users can easily navigate applications, manage workflow and access the data and insights they need to support decision-making, businesses can realize the full benefits of investments in Dynamics 365. Catapult offers unique ongoing user support services like on-demand refresher training, new employee training and turnover assurance, to new version orientation. Sign up to our CRM Training Courses here.

Training Sign-up

Dynamics 365 cloud applications for ERP and CRM are updated by Microsoft on a twice per year cadence.

One of the key benefits of cloud software is always being up to date with the latest capabilities, integrations, and features. Catapult takes the heavy lifting out of the update process by scheduling test deployments of every new release, addressing any required changes, and managing the deployment to end users with no disruption to day-to-day work.

Subscriptions

Day-to-day management of your Dynamics 365 solution includes monitoring system resources like storage and integrations with other platforms like Office 365 and Azure services, licensing and user administration.

As your Dynamics 365 partner, Catapult takes the guesswork out of this tedious workload and makes sure that the solution is in peak shape for end users.

Subscriptions

Our helpdesk is standing by to make sure your users have ready access to experts for all the support they need.

Requests can range from on-the-spot guidance for solution functionality, troubleshooting unexpected results or system behaviour, making minor configuration changes, adjusting or adding document layouts, reports, or scoping new features. Our support team is standing by to rapidly assist with everything that comes up.

Subscriptions

Business needs change and your ERP and CRM solutions should adapt to stay aligned to business and user needs.

Our team can help you source new capabilities for virtually any need and deploy them into your solution without interrupting daily operations. Whether it is rolling out a new module, adding capabilities from Appsource, creating Power Apps and PowerBI dashboards and visualizations, we are committed to your long-term success and getting the most from your solutions.

Subscriptions

Catapult can assist with a variety of Dynamics 365 related workloads after go-live and the system is stable.

Managed services are designed to support your desired workflow and outcomes by augmenting your internal team capacity in critical areas to keep processes moving and leverage solution capabilities. Popular managed services options include data management and integrity support, marketing campaign automation, virtual customer service agents, AI, robotic process automation (RPA) and IoT process monitoring.

Subscriptions

Talk to our Catapult Services Experts

Blair Hurlbut

Team Lead Business Central

Andrea Febres

Application Specialist

Abdullah Osman

Project Manager

Vicky Rodgers

Application Specialist
RPC New Brunswick

The team at Catapult were fundamental to us getting the right solution. They were not only critical to the strategic planning and organization of the upgrade to Dynamics 365 Business Central, but they also offered great flexibility in the way that they worked with us. The relationship was strong because there was trust in both directions, meaning we got help when needed. It was kind of magical when I think about it.

Beverley Corey

Financial Controller,
RPC New Brunswick

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